What core functions does ArcBest View consolidate into a single interface?

ArcBest View integrates shipment quoting, booking, and end-to-end tracking, along with direct access to shipment details, billing records, supporting documents, and performance reporting. Customers can also establish custom views, create watchlists, and monitor historical transportation costs and service execution metrics.

How did ArcBest develop this platform, and what drove its design?

According to CEO Seth Runser, ArcBest built View in close partnership with customers, shaping the platform around how they manage shipments day-to-day. The design emphasizes self-serve access to information customers need most frequently, with ArcBest experts available for more complex situations.

What financial benefits has ArcBest realized from digital automation?

ArcBest's asset-light segment reported adjusted operating income of $2.8 million in Q1, exceeding management expectations. The segment achieved record-high productivity with selling, general and administrative expenses reaching an all-time low on a per-shipment basis, demonstrating direct financial returns from automation investments.

How does this platform impact supply chain team workflows?

By consolidating shipment functions into a single interface with real-time visibility, the platform reduces the need for manual status inquiries and enables supply chain teams to monitor multiple shipments and cost metrics simultaneously, improving decision velocity and reducing administrative overhead.

What does this announcement suggest about the broader transportation software market?

The launch reflects accelerating industry demand for integrated, self-serve digital platforms that provide real-time transparency across shipment lifecycle. This trend is pushing logistics service providers to differentiate through technology capabilities rather than solely through pricing and capacity.

Technology & Innovation

Moderate

ArcBest Launches View Platform for Unified Shipment Management

May 27, 2026

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The signal

ArcBest has launched ArcBest View, a unified digital platform designed to centralize shipment management operations for its transportation and logistics customers. The platform consolidates quoting, booking, tracking, billing, and performance reporting into a single interface, enabling users to establish custom views, monitor historical costs, and access supporting documentation without manual coordination across multiple systems. This development reflects a broader industry shift toward self-serve digital solutions that reduce manual touchpoints and operational friction.

The platform launch carries implications for ArcBest's operational efficiency and competitive positioning. 8 million exceeding expectations and selling, general and administrative expenses reaching record lows on a per-shipment basis. These metrics suggest that digital automation is translating directly into improved financial outcomes, validating ArcBest's technology investment strategy.

For supply chain professionals, this development signals accelerating digitalization within the freight brokerage and transportation sector. Customers now have access to real-time transparency previously requiring broker intervention, which reshapes how logistics teams manage supplier relationships and monitor service execution. The platform's emphasis on self-serve access combined with expert support availability indicates a hybrid operating model that balances automation efficiency with complex exception handling.

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