PIL Partners With Celonis and WNS to Optimize Shipping Operations

Pacific International Lines (PIL) has partnered with Celonis, a leading process mining platform, and WNS (WorkNow Services), a global business services provider, to enhance and optimize its shipping operations. This collaboration represents a strategic investment in digital transformation within the maritime logistics sector, enabling PIL to gain deeper visibility into operational workflows and identify inefficiencies across its supply chain networks. The engagement leverages Celonis's process intelligence capabilities to map, analyze, and optimize complex shipping workflows, from vessel scheduling and port operations to cargo handling and documentation.

WNS brings operational expertise and change management services to ensure successful implementation and sustained improvement. For supply chain professionals, this signals a broader industry trend toward data-driven optimization in ocean freight, where process mining reveals hidden bottlenecks and cost-saving opportunities. This initiative demonstrates how mid-sized shipping lines are investing in technology infrastructure to compete more effectively against larger carriers.

The partnership underscores the growing importance of process visibility and continuous improvement in logistics operations, particularly as maritime companies face pressure to reduce costs, improve service reliability, and enhance customer transparency.