#customer-retention
(4 articles)Delivery Performance Drives Customer Loyalty Decisions
Roadie research indicates that failing to meet delivery commitments significantly influences whether customers return to a retailer. Supply chain and logistics teams must recognize that last-mile deli
Logistics Firm Sues Rival Over Workforce Raid & Trade Secret Theft
Imperative Logistics has filed a federal lawsuit against Alabama Motor Express and two former employees, alleging a coordinated scheme to raid its workforce and misappropriate trade secrets worth sign
SPD Charts Recovery Path Despite Supply Chain Pressures
Spartan Distribution (SPD) is demonstrating resilience in a challenging supply chain environment by capitalizing on strong customer relationships and implementing new strategic programs to drive renew
Forward Air Retains 50-75% of $250M Account After Renegotiation
Forward Air has successfully renegotiated with one of its largest customers, securing a non-binding memorandum of understanding that guarantees retention of at least 50% of a $250 million account, and