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#customer-retention
(2 articles)Risk & Disruption
High ImpactJul 21, 2026Forward Air Retains 50-75% of $250M Account After Renegotiation
Forward Air has successfully renegotiated with one of its largest customers, securing a non-binding memorandum of understanding that guarantees retention of at least 50% of a $250 million account—and
FreightWaves#customer-concentration-risk#vendor-diversification#contract-renegotiation
Shipping & Freight
ModerateJun 5, 2026Delivery Reliability Over Speed: Retail Leaders Reshape Strategy
Retail executives from Macy's and Ulta are signaling a strategic pivot away from speed-obsessed delivery models toward prioritizing on-time reliability, a shift with meaningful implications for supply
Supply Chain Dive#delivery-reliability#last-mile-logistics#customer-retention