#customer-service-automation
(4 articles)AI-Powered LTL Tracking API Eliminates Manual Shipment Searches
Carrier Logistics and LSP44 have launched a jointly developed AI-powered API that identifies less-than-truckload shipments when tracking numbers are missing or incorrect. The system accepts alternativ
AI API Automates LTL Shipment Identification Without Tracking Numbers
Carrier Logistics and LSP44 have jointly developed an AI-powered API that solves a persistent inefficiency in LTL freight tracking: the inability to locate shipments when shippers lack valid PRO numbe
CMA CGM Scales AI Voice Agent to 20 Countries by End 2026
CMA CGM and HappyRobot are significantly scaling an AI voice agent deployment across 20 countries by end of 2026, following successful pilots in sales, customer service, and finance. The Eva AI agent
China Airlines Deploys AI Platform for Cargo Customer Service
China Airlines has introduced an artificial intelligence-driven customer service platform specifically designed for its cargo operations. This move represents a strategic investment in automation and