#customer-experience
(16 articles)Lean Solutions Acquires SupportZebra to Expand AI Outsourcing
Lean Solutions Group (LSG) has acquired SupportZebra, a Philippines-based business process outsourcing firm with 1,300 employees across the Philippines and Mexico, significantly expanding LSG's workfo
ESL Launches Self-Service Digital Platform for Modern Logistics
ESL has unveiled a new digital customer self-service platform designed to modernize operations within the logistics sector. This technology-driven initiative represents a broader industry shift toward
Final Mile Success Starts with Customer Experience Strategy
Maersk has published strategic insights highlighting a fundamental shift in how logistics companies should approach final mile delivery—not as a purely operational problem, but as a customer experienc
Last-Mile Costs Surge 12% for Second Consecutive Year
Last-mile delivery costs continue their steep climb, with median expenses rising 12% in 2026—matching the prior year's increase and signaling a structural shift rather than a cyclical anomaly. FarEye'
4 Last-Mile Delivery Performance Strategies from DHL
DHL's guidance on last-mile delivery performance addresses one of supply chain's most persistent operational challenges. The "last mile"—final delivery to customers—typically accounts for 50-60% of to
Saia Launches 10 AM Delivery Guarantee With Enhanced Tracking
Saia, a leading less-than-truckload (LTL) carrier, has introduced a new guaranteed 10 AM delivery service paired with enhanced supply chain visibility features. This development represents a competiti
Maersk Bets Vertical Integration Wins Last-Mile Delivery
Maersk is strategically repositioning last-mile delivery from a cost center to a data intelligence engine by vertically integrating its North American operations across ocean freight, ground transport
FedEx Freight Spin-Off Drives Customer Experience Improvements
FedEx Freight has reported positive customer experience metrics in the period following its spin-off from FedEx Corporation, signaling that organizational independence may be delivering operational be
Saia Launches REV Initiative to Accelerate LTL Transit Times
Saia has launched REV (Rapid, Expanded, Visible), a comprehensive network optimization initiative designed to address evolving shipper expectations around speed, predictability, and transparency in le
Etihad Cargo Expands Digital Services With Five New Languages
Etihad Cargo has announced an expansion of its digital service capabilities by integrating five additional languages into its customer-facing platforms. This initiative reflects the carrier's strategy
Saia REV Initiative Enhances Speed, Visibility Across LTL Network
Saia, a major less-than-truckload (LTL) carrier serving North America, has announced the REV initiative, a strategic program designed to enhance three critical dimensions of its service offering: oper
Etihad Cargo Enhances Digital Platform with New Languages
Etihad Cargo, the cargo division of the Abu Dhabi-based airline, has announced an expansion of its digital customer platform designed to improve accessibility and functionality for international shipp
Neurored & DCSA Partner to Transform Freight Customer Experience
Neurored and the Digital Container Shipping Association (DCSA) have announced a strategic partnership focused on improving freight customer experience through the adoption of open industry standards.
Neurored and DCSA Partner to Enhance Freight Customer Experience
Neurored and the Digital Container Shipping Association (DCSA) have announced a strategic partnership focused on leveraging open standards to enhance the freight customer experience (CX). This collabo
Dollar General's Sub-Hour Delivery Drives Sales Growth
Dollar General is capitalizing on ultra-fast delivery capabilities to drive incremental sales growth, with CEO Todd Vasos reporting that approximately 50% of the retailer's sub-hour delivery orders we
Nespresso Diversifies Delivery Mix to Enhance Customer Experience
Nespresso is actively broadening its delivery provider network by partnering with specialized carriers such as Jitsu, signaling a deliberate shift away from reliance on legacy carriers alone. This str