#customer-satisfaction
(6 articles)Clearpoint Logistics Marks Customer Service Month in Ghana
Clearpoint Logistics Limited, a Tema-based freight forwarding company, is observing October 2026 as Customer Service Month to recognize its commitment to client satisfaction and operational excellence
Old Dominion Dominates LTL Survey for 17th Consecutive Year
Old Dominion Freight Line has secured the top national less-than-truckload carrier ranking for the 17th consecutive year, according to the annual Mastio & Co. survey, which evaluates customer value an
SEKO Logistics Achieves Record +81 Net Promoter Score
SEKO Logistics has achieved a record Net Promoter Score (NPS) of +81, signaling exceptionally high customer satisfaction and loyalty within the third-party logistics sector. This milestone reflects su
Walmart's Fast Delivery Strategy Drives 24% E-Commerce Growth
Walmart's strategic focus on accelerated delivery capabilities has become a material growth driver for its e-commerce operations, with reported sales growth of 24%. This performance reflects the retai
Saia Earns Customer Awards in Two Freight Categories
Saia has received customer recognition in two freight categories, reflecting strong operational performance and service delivery. This award recognition signals that the carrier has maintained competi
Last-Mile Delivery Reliability Crisis Drives Hidden Costs
Last-mile delivery reliability has emerged as a critical cost driver in modern supply chains, yet many organizations underestimate the financial and operational consequences of service failures. When