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#customer-satisfaction
(3 articles)Technology & Innovation
ModerateApr 24, 2026DHL Deploys AI for Last-Mile Delivery Cost Cuts & Service Gains
DHL has announced a strategic deployment of artificial intelligence technologies to optimize last-mile delivery operations, targeting simultaneous improvements in cost efficiency and customer satisfac
DHL#ai-last-mile#delivery-optimization#route-planning
Shipping & Freight
ModerateApr 24, 2026Consumer Frustration Grows Over Return Shipping Charges
A recent consumer study highlights growing dissatisfaction among shoppers regarding return shipping fees, a trend that carries significant implications for e-commerce supply chain operations. As retur
Supply & Demand Chain Executive#return-shipping#customer-satisfaction#reverse-logistics
Shipping & Freight
ModerateApr 24, 2026Speedaf Logistics Delivery Crisis Affects Hundreds in Nigeria
Speedaf Logistics, a prominent delivery service provider in Nigeria, is experiencing a significant crisis marked by widespread service failures affecting hundreds of customers. The company's deteriora
FIJ NG#last-mile-delivery#logistics-failure#nigeria