CMA CGM expands AI voice solution with HappyRobot

CMA CGM is expanding deployment of a tailored multilingual AI voice solution developed in partnership with HappyRobot, building on successful pilots across sales, customer service, and finance functions.

HappyRobot, part of ZEBOX's Spring 2025 acceleration cohort, created this proof of concept with the container shipping company.

The scaling represents increasing adoption of voice-based AI technologies in logistics operations to support both customer-facing and internal business functions.