#customer-service
(5 articles)Hidden Costs in Packaged Goods: Uncovering Supply Chain Inefficiencies
G3 Logistics has released a whitepaper addressing a critical blind spot in packaged goods supply chains: the cumulative impact of operational exceptions on profitability and capacity utilization. Thes
Nordstrom Pilots Same-Day Delivery, Eyes Seven-Day Weekly Service
Nordstrom is accelerating its last-mile delivery strategy by piloting same-day delivery in Los Angeles and working toward seven-day-a-week delivery service. This initiative reflects intensifying compe
Final Mile Success Starts with Customer Experience Strategy
Maersk has published strategic insights highlighting a fundamental shift in how logistics companies should approach final mile delivery, not as a purely operational problem, but as a customer experien
GTO Logistics faces criticism over 3-month UK customs delay
GTO Logistics, a Nigerian shipping company, collected N237,500 (approximately $160-180 USD) from a Kwara State retiree to ship a personal package to the United Kingdom. The shipment experienced a sign
Global Political Tensions Escalate Supply Chain Costs and Service
Global political tensions are creating cascading disruptions across supply chains, with far-reaching consequences for multiple industries and regions. The article highlights how geopolitical instabili