Back to Intelligence
#service-quality
(3 articles)Shipping & Freight
ModerateJul 8, 2026FedEx Freight Spin-Off Drives Customer Experience Improvements
FedEx Freight has reported positive customer experience metrics in the period following its spin-off from FedEx Corporation, signaling that organizational independence may be delivering operational be
Global Trade Magazine#fedex-freight#ltl-carrier#spin-off
Technology & Innovation
ModerateJun 2, 2026Transform Transport & Logistics: PwC Customer Experience Insights
PwC has released analysis on customer experience trends within the transport and logistics sector, highlighting how carrier and logistics provider performance is increasingly measured through service
PwC#customer-experience#transport-logistics#digital-transformation
Shipping & Freight
ModerateApr 24, 2026Speedaf Logistics Delivery Crisis Affects Hundreds in Nigeria
Speedaf Logistics, a prominent delivery service provider in Nigeria, is experiencing a significant crisis marked by widespread service failures affecting hundreds of customers. The company's deteriora
FIJ NG#last-mile-delivery#logistics-failure#nigeria