#service-quality
(6 articles)Pharma Logistics: Premium Pricing No Longer Justified by Specialization Alone
Pharma.Aero's secretary general Frank van Gelder has challenged a longstanding assumption in pharmaceutical logistics: that handling complex, high-value therapies automatically justifies premium prici
Saia posts $982.5M Q3 revenue, targets 70s-80s OR
Saia Inc., a major less-than-truckload (LTL) carrier, reported record third-quarter revenue of $982.5 million, reflecting a 17 percent year-over-year increase driven by fuel surcharges, core pricing,
Mastio Rankings Reveal What Matters Beyond LTL Carrier Price
The Mastio & Company LTL Carrier Customer Value and Loyalty Study provides supply chain professionals with quantifiable performance data across 28 attributes rather than relying on marketing claims or
Old Dominion Dominates LTL Survey for 17th Consecutive Year
Old Dominion Freight Line has secured the top national less-than-truckload carrier ranking for the 17th consecutive year, according to the annual Mastio & Co. survey, which evaluates customer value an
SEKO Logistics Achieves Record +81 Net Promoter Score
SEKO Logistics has achieved a record Net Promoter Score (NPS) of +81, signaling exceptionally high customer satisfaction and loyalty within the third-party logistics sector. This milestone reflects su
FedEx Freight Spin-Off Drives Customer Experience Improvements
FedEx Freight has reported positive customer experience metrics in the period following its spin-off from FedEx Corporation, signaling that organizational independence may be delivering operational be